Hilton Orange County/Costa Mesa Cendyn ePlanner

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Telephones/Telecommunications
 

Telephones/Telecommunications

The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Catering/Event Manager if you need the use of a phone for your program.
 
House phones
Used for in-house calls, complimentary use, upon request.

DID Lines
DID lines can be used for Long Distance, minimal PC and fax can work as well.

DID
The following are enhancements that can be added to a DID Line:
Speaker Phone @ $75 per day, hardware rental only, price does not include phone line.
Voicemail capabilities @ $250 per week, enhancement price only, does not
include phone line. The
hotel operators’ need (10) working days notice before we can activate the lines

House Phones

Used for in-house calls, complimentary use.

DID Lines

DID lines can be used for Long Distance, minimal PC and fax work as well.

DID

The following are enhancements that can be added to a DID Line:
Speaker Phone @ $75.00 per day, hardware rental only, price does not include phone line.
Voicemail capabilities @ $250.00 per week, enhancement price only, does not include phone line. The hotel operators need 10 working days notice before we can activiate the lines.


B1 Telephone Lines

Outside line, not connected to the hotel switchboard. (Dedicated Number)
This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis.
The hotel operators need (10) working days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks notice for more than (2) lines.
The fee is $325.00 for the first line and $175.00 for each additional line weekly plus price of all calls.

Internet Access

Broadband Access – T1.5 or greater (Call for price quote)
DSL (Call for price quote)

Guest Room Calls

Guest Room Calls
Direct Dial-Bill to Room      9+1+Phone Number      Connection Fee $1.00, plus any applicable charges
Emergency                         9+911                             No Charge
Room to Room                   7+Room Number            No Charge
Local                                   9+1+Number                  $1.00 Connection fee, plus any applicable charges.
800/888/8xx/Toll Free         9+1+Number                  Toll Free 1st 60 minutes. $.01 per minute thereafter
Long Distance                    9+1+Number                   AT&T Operator assisted rate less 50%
International                        9+001+CC+Number      AT&T Operator assisted rate (by country)

Local, Long Distance and International Calls will be billed to your account only when the call is answered.
Applicable Taxes will be added • Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call.  Hilton subscribes to AT&T Long Distance and Operator Services. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier.   Direct Complaints to:
Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY  12223
800-342-3377

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.
To hear messages, if the red light is flashing on your guest room telephone:
 
1. Lift the receiver
2. Dial 28
3. Follow recorded instructions.
 
Should you require assistance while using Voice Mail, simply press the “*” key at any time.

Integrated Services Digital Network (ISDN)/T1 Speeds

Please contact your Catering/Event Manager for specifics.

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Hilton Orange County/Costa Mesa | 3050 BRISTOL ST., Costa Mesa, California 92626